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Publication Details

Introducing New Approaches: Improved Public Service Delivery  
Mohan Kaul

Series name: Managing the Public Service Strategies for Improvement Series
Series number: 5

Size: unspecified
ISSN:
Categories: Management in Public Service, Managing the Public Service: Strategies for Improvement Series

ISBN No: 978-0-85092-564-7

Format:

Publication Date: 01-1998
Number of Pages: 72

Status: Out of stock

Price: £ 9.00    [Currency converter]  


Description

Sets out various practices for better service provision across the Commonwealth, emphasising the choice available.

Contents

The Context for Change
Managing Public Service Delivery
Improving Quality Management
Changing Organisational Culture
Mechanisms for Improving Service Delivery
The Role of Information Technology in Improving Service Delivery
Citizen Orientation
Improving Government Regulation
Conclusions
Bibliography
 

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