Contents
Foreword
Acknowledgements
Contributors
1. Introduction
Background and Justification
2. Maladministration in the Botswana Civil Service by M. Modisi
3. Public Service Ethics and Accountability in Botswana by K.C. Sharma
4. An Ombudsman for Botswana? by V.O. Ayeni
5. Complement of a Successful Ombudsman Office: The Administrative System by D.J. Brynard
Botswana’s Ombudsman in Practice
6. The Institution of Ombudsman in Botswana: An Overview by L.A. Maine
7. The Performance of the Ombudsman Office: Review of the First Annual Report by K.C. Sharma
8. Relations Between the Ombudsman, Parliament and the Executive by K.K. Lebotse
9. The Ombudsman and Other Oversight Institutions in the Promotion and Protection of Human Rights in Botswana by A. Mogwe
10. The Significance and Impact of the Directorate on Corruption and Economic Crime by T.M. Katlholo
Perspectives from Elsewhere
11. Ombudsman Institutions in Australia by B. Perry
12. Tanzania's Permanent Commission of Enquiry: An Overview by J.F. Mbwiliza
13. The Public Protector of South Africa by S.A.M. Baqwa
14. Lesotho's Ombudsman Experience by H.M. Nts'aba
15. The Parliamentary Select Committee on Public Administration in the United Kingdom by R. Gregory
Appendices
I. Speech by Lt General M. Merafhe, Minister for Presidential Affairs and Public Administration (1993)
II. Speech by Lt General Ian Khama, Vice President and Minister for Presidential Affairs and Public Administration (1999)
III. Conclusions and Recommendations of the International Seminar on the Feasibility of the Ombudsman Institution in Botswana (1993)
IV Communique issued at the end of the National Workshop on 'Towards a Better Understanding of the Institution of Ombudsman in Botswana' (1999)
V. The Ombudsman Act of Botswana (1995)
VI. How to Complain to the Ombudsman in Botswana
VII. Sample Cases Handled by the Ombudsman (